Shipping & Returns
After ordering online, you will receive an email confirmation by email containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Once an order has been placed through our secure checkout system, it cannot be cancelled or changed. Acceptance of your order and completion of the contract between you and Melange Chic will be effective when we dispatch the goods to you. The sale contract is therefore concluded in Sydney, Australia and the language of the contract is International.
Under the following circumstances we may reserve the right not to accept your order:
- We are unable to obtain authorisation for payment
- The item ordered is out of stock or does not satisfy our quality control standards.
- If this is the case we will be in contact with you regarding the situation.
melangechic.com.au uses a secure online payment system which encrypts your credit transaction details using the latest technology. Payment can be made via Visa, Mastercard, or Paypal Payment will be debited and cleared from your account upon receipt of your order by Melange Chic and you confirm that the credit card that is being used is yours. All credit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise Melange Chic we will not be liable for any delay or non-delivery.
If you prefer to pay via direct deposit please contact us on +61 478124793 or by email.
After ordering online, you will receive an email confirmation by email containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Registered post within 2-3 working days if the goods are already in stock; however if goods need to be made, delivery may take up to 15 working days. Please contact us on firstname.lastname@example.org or call us on +61 478124793 if you require the item in a shorter time frame and we will do our utmost to get it out to you as soon as we are able to.
REFUNDS & RETURNS
Please choose carefully as no refunds will be given unless merchandise is faulty.
We take great pride in our products and take every effort to ensure items are of the highest quality. In the event that you feel you have received an item which you deem to be unsuitable due to faulty workmanship, please contact Melange Chic during Sydney business hours on 0478124793 or email within 48 hours of receiving the item.
Goods must be returned within 30 days of notifying us. Goods need to be returned unworn, in their original condition, with all original packaging and invoice attached.
If the item is deemed to be faulty by Melange Chic, a full refund or a credit note will be issued at the customer’s choice. No credit will be issued for change of mind.
Unworn items may be returned within 30 days for an exchange or credit only, no refund will be given.
Goods need to be returned in their original condition, with all original packaging and invoice attached. Gift recipients are entitled to a nonrefundable merchandise credit.
Returns may be dropped off or sent to our studio. The customer is responsible for the cost of return postage and any additional postage and handling costs incurred by delivery of the new item. The original postage and handling charges are not refundable. Melange Chic takes no responsibility for returned goods that are lost or damaged in transit. To ensure that your returned item arrives safely, please use a registered postal service.
RETURNS AND EXCHANGES ON SALE ITEMS
We do not refund or exchange on sale items.
ACCORDING TO THE ACCC | Refunds And Returns–Goods
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• Has a problem that would have stopped someone from buying the item if they had known about it.
• Is unsafe.
• Is significantly different from the sample or description
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase— e.g. your receipt
Must read shipping tips!